Frequently Asked Questions

General

  • How does Gay-ville work?
    Gay-ville is a website where guests can rent apartments from hosts. Guests search for a place which matches their criteria, and then make a reservation request for the listing they have chosen. It's vital to keep communication and transactions through Gay-ville to ensure safety and follow our terms of use. When guests make a reservation, they give their payment details, but we do not charge any money. The payment is made only when the reservation gets approved by the host. The money is transferred to the host within 2 to 3 days after the guest checks in. This gives everybody the chance to confirm that everything is the same as agreed at the time when the reservation was made. Later on, after the guest's stay both host and guest write a review on each other to create a good name for themselves for further bookings.
  • When was Gay-ville launched?
    Gay-ville was launched in the summer of 2011 and since then has expanded in terms of number of apartments, rooms and reservations.
  • How can I contact Gay-ville?
    By submitting a contact form. This can be found in the Contact Us menu. We always make sure to answer each request or question, though we suggest before submission that you review the FAQ section since it might contain the answer to your question.
  • I'm a member of the media. Who do I contact for more info?
    By submitting the same contact form in the Contact Us menu.
  • Is Gay-ville on any social networks?
    Yes, we are! This is a link to our Facebook official page: www.facebook.com/GayVillecom
    Feel free to drop by and Like us!
  • Does Gay-ville screen users?
    Gay-ville does not officially screen users, but we do have a number of ways to create safety on the site, and hosts can always decline any reservation request from a guest who doesn't seem trustworthy to them. Both guests & hosts benefit from the reviews as it creates a system of feedback which is an indication to whether the user is safe and trustworthy or not.
  • Is Gay-ville international?
    We are! Gay-ville has apartments all over the world in different continents. However, as a site which specializes in gay tourism, we are aware that some destinations are more gay-friendly than others, so we try to match what we have on offer and the demand of vacation-goers for specific popular destinations.
  • Why is it necessary to keep communication and transactions on Gay-ville?
    For safety reasons mainly. We know how the virtual world can be unsafe (especially when money is involved). We provide a system which protects both the host & the guest in terms of payment (which goes through us) and also on a social level (from feedback given in reviews) to make sure neither guest nor host encounter fraud or undesired personal issues with other users.

Guest

Signing up & Administration

  • How do I sign up?
    All you have to do is register on the site. That requires entering basic details and contact information. Once you put in the right info, you'll be able to enter to your profile and of course make a reservation.
  • What can I do if I forget my password?
    If you forget your password and cannot log in to your Gay-ville account, click on the Forgot Password? link, found at https://www.gay-ville.com/login. Enter the email address you use for Gay-ville, and a temporary password will be sent to you, so you can log in to your account. Then you will be asked to change your password into a new one.

Searching

  • How do I search for a listing?
    You start by submitting your destination, the requested dates and the number of guests. Then just click Search.
  • Can I view the apartment's location on a map?
    Yes. In each apartment there is a map which shows the location of the apartment. The exact address isn't published for privacy and safety reasons. Only when the booking is confirmed, will the full address be displayed to the guest.
  • Why are there different prices for different dates?
    Some hosts use different pricing for different times of the year. For example: winter / summer rates, holiday packages etc.
  • How can I make direct contact with a Host?
    Through messages. You can contact the host by sending a message. It is important to mention that for privacy & safety reasons personal details such as phone numbers /email addresses won't be displayed in messages.
  • What types of properties can I find on Gay-ville?
    Mainly apartments or private rooms in apartments, but also some B&B hostels as well.
  • How do I know if the apartment is available for the dates that I want?
    By checking the availability calendar on the apartment's profile. Dates which are marked green are available; dates which are not marked are unavailable/ already booked. If you want to be sure prior to the booking, you can send a message to the host and check directly with him.
  • How do I know that the host will be gay friendly?
    The host adds his apartment to the site knowing we specialize in gay tourists. A host who has a problem with gay people knows not to publish his apartment on our site. Some hosts don't care about the sexual orientation of their potential guests, others are gay themselves and some aren't but will know to tell you about areas and places you should go to.
  • Can I view the apartment before I book?
    In order to respect and secure the host's privacy and safety we don't provide this possibility. However, you can always send the host a message regarding every question you might have.

Booking & Payment

  • How and when do I pay for my booking?
    When you make the reservation you leave your payment details. These details go through PayPal which checks them. (You don't need to have a PayPal account for that by the way). Once the reservation is approved by the host the transaction is made.
  • Can I make more than one reservation (to increase chances of approval)?
    Yes. The guest can ask to book several places for the same dates. The first approval will cancel the rest of the requests automatically and no charge will be made for them.
  • What methods of payments do you accept?
    We accept credit cards and debit cards along with PayPal.
  • Do you support payment with foreign currency?
    We support several different currencies. You can see the list of currencies in the currency menu.
  • My credit card is not working. What do I do?
    We accept main credit cards. Make sure you have entered all of your payment details correctly and that your card hasn't expired. If it still does not work you may need to contact your bank or your credit card company directly.
  • How can I get a receipt for my trip?
    Once a payment is made, you'll get a confirmation email that will include the transaction details, which you can print and use as a receipt.
  • Why is my price at checkout different than the price shown in search results?
    The total sum changes according to the details you have entered: Number of people, number of nights etc. Remember that the written price is per person, unless the host stated otherwise. In addition, the site's commission changes the price as well (10% of the total sum).
  • Why can't I call or send an email to the host before booking?
    Gay-ville is obliged to keep the host's privacy, therefore, we do not share personal contact info such as phone numbers or email addresses. However, through the messaging system guests and hosts can exchange questions and answers as much as they want prior and after booking.
  • How much time does a host have to respond to my reservation request?
    Up to 24 hours. If a host doesn't respond within this period of time, the reservation will be cancelled automatically, as we don't want the guest to waste time waiting for response.
  • How do I know when I have a confirmed booking?
    You will get a message saying that the reservation is confirmed.
  • What do I do if I can't reach my host, but I have a confirmed reservation?
    If this happens, you should contact us and we will try as well. Anyway, remember that the host gets his payment only 48 hours after you check in. If within this period of time, we get a message from the guest with such an incident, we won't pay the host and will refund the guest.
  • Am I required to pay a deposit?
    Guests are not required to pay a deposit upon reservation. In fact, in order to protect the guest, he should never pay any sort of deposit directly to the host until check in time.
  • How do I cancel my reservation?
    You can cancel a reservation by pressing on the Cancel button on the reservation order page. The cancellation will be made according to the apartment's cancellation policy.
  • What are your cancellation policies?
    Gay-ville has numerous cancellation policies. Click here to find out more.
  • What do I do if my host cancels my reservation?
    If this happens, we will offer you other alternatives and help you to find another place which matches your criteria.
  • If a booking request is declined or expired, will I still be charged?
    No. If a booking request is declined or expired, you will get a full refund on your payment.
  • How do I change the dates of my reservation?
    It is not possible to change the dates without a new request from the host. You'll need to cancel the reservation and make a new one in order to get an approval for the new dates.
  • How do I change the number of guests on my reservation?
    It is not possible to change the number of guests without submitting a new reservation request from the host. You'll need to cancel the reservation and make a new one in order to get an approval for the change.
  • I'm receiving a refund. How much time will it take to process?
    In most cases, you'll get the refund within 3 working days from the moment of cancellation. On rare cases, depending on your credit card company, it may take up to 30 days.

While & After My Stay

  • How do I get from the airport to my accommodation?
    This is something you can find out from your host if he offers to help you with that. You can also be assisted by the transportation info which appears on the City Info section on our site for each city.
  • How do I get keys for the place?
    This is something you should finalize by messaging your host on the site.
  • What happens if the host doesn't show up?
    In this case, please contact us here ASAP and we will hold the sending of the payment to the host. The host won't receive any money and will be flagged on the site. We will of course do the best we can to help you find an alternative.
  • What if I can't reach my host during my stay?
    If you've tried all contact possibilities and still couldn't get a hold of the host, please contact us and we will take care of the problem.
  • What if the host asks me for more money when I arrive?
    All pricing details should be detailed at time of reservation on the apartment's profile. Some hosts ask for security deposit which is to be paid at time of check-in. These additional fees should be written on the apartment's profile. If the host asks for more money once you have arrived and these fees weren't mentioned before, please let us know and we'll contact the host.
  • There is something wrong with my place, what do I do?
    Contact us in case of dissatisfaction. We trust the guests to contact us when it's justified.
  • How do reviews work?
    After your stay you'll be able to rate a few parameters regarding the apartments and submit a text review on the host.

Host

Signing up & administration

  • How do I list my place on Gay-ville?
    All you have to do is register on the site. This requires entering basic details and contact information. Once you have put in the necessary info, you'll get a confirmation email which will be sent to the email address you put in the registration form. After confirming your account, you'll be able to access your profile and of course list your apartments or rooms, edit them and add more later on.
  • How do I change my password?
    Through the Edit Account screen.
  • Will my contact information remain private?
    Yes, we do not share any contact info with our guests in order to protect your privacy and safety.
  • Who can be a host on Gay-ville?
    Everyone who has an available apartment or room they would like to sublet.
  • How do I cancel my account?
    By contacting & requesting us to cancel the account. It's important to mention that even if your apartment isn't available at the moment or forever, you can still keep your account for other future apartments (For example in case of moving, you can delete your previous apartment and add your current one).
  • Why isn't my listing appearing in search results?
    Make sure you've put the right information in each criterion. Make sure it has future available dates, at least one picture, that you have set your payment method correctly and confirmed your email account.

Managing my listing

  • My address is shown incorrectly on the map. How can I fix it?
    First make sure you've written the address fully and correctly without any abbreviations. You can change your address by editing the details on the apartment's profile.
  • Does my listing need to have photos?
    You can post an apartment without pictures technically but it won't show up on the search results as it makes the apartment "unattractive" to guests who search and want to see apartments before they book.
  • How do I edit my listing?
    By going to Listings and then Edit Listing on your profile.
  • How do I add photos to my listing?
    By going to Listings, Edit Listing and then Photos on your profile.
  • How do I include a security deposit on my listing?
    That and other additional fees info you can add in the description part of the apartment's profile.
  • How do I delete my listing/duplicate listing?
    By contacting & requesting us to delete the listing.
  • How do I set variable/seasonal pricing for my listing?
    It is possible to change the price daily on the calendar or write it in the description box.
  • How can I get on the first page of search results?
    Gay-ville doesn't "prefer" apartments over others. The order in which the apartments appear is set by the Sort By button which enables guests to search by price, recommendations, mutual friends in Facebook and more. So, if a guest sorts the results by price then the apartments will appear from cheapest on page 1 to the most expensive on the last page.
  • How do I use the availability calendar?
    By marking and adding the dates. Green marked dates are available; red are booked dates; white means unavailable; and yellow means new pending booking requests.

Booking & payment

  • How much does it cost to list on Gay-ville?
    Nothing. We offer a free platform for hosts in which they can publish their property.
  • How and when do I get paid?
    According to our cancellation policies, as long as we don't get complaints from the guest, you will get fully paid 1 day after the guest checks in. The payment is made via PayPal but you don't need to have a PayPal account for that. Please note there's a PayPal commission in addition to the payment, which PayPal sets according to its policy.
  • How does Gay-ville handle security deposits?
    The host should state in the apartment's description (there's a special field for that) the level of the security deposit, which the host charges directly from the guest as he arrives. Gay-ville doesn't charge this deposit and doesn't take care of this matter aside from stating the level of the security deposit in the apartment's description.
  • I received a reservation request. What do I do now?
    Now you have up to 24 hours to accept or decline the reservation request. In order to prevent waiting time for the guest we would you like to respond quickly to the request so the guest will have enough time to search for other alternatives in case you decline.
  • Why can't I call or send an email to potential guests before they book?
    For safety and privacy purposes. Just like we don't share your personal details with the guest, we don't share the guest's. The convenient messaging system allows hosts & guests to communicate with each other (though personal details such as phone numbers and email addresses cannot be displayed within a message).
  • What do I do if a guest wants to see my place before booking?
    According to Gay-ville's policy, guests aren't allowed to view apartments before booking due to the safety of the host. If a host allows this to happen, it is the host's responsibility, as we don't encourage such an act.
  • Do you support foreign currencies?
    We support several different currencies. You can see the list of currencies in the currency menu.
  • As a host, how do I cancel a confirmed reservation?
    As a host, you're not supposed to cancel confirmed reservations, except in special cases. In such a case you should contact Gay-ville as soon as possible so that we can help the guest to find other alternatives.
  • What are your cancellation policies?
    Gay-ville has numerous cancellation policies. Click here to find out more.
  • What happens if the guest cancels their reservation?
    If a guest cancels, the cancellation policies applies to him. If a guest isn't satisfied with the apartment and cancels the reservation during the first 48 hours of their stay, we will act according to the individual case in question.
  • How do I collect taxes for the booking?
    The apartment's rate should include taxes in case there are any.
  • Will I need to pay income taxes on my earnings?
    This depends on the apartment's location, where you live and your citizenship. You as the host are responsible for taxes and you will have to find out from your local authorities what rules apply.

During & after the sublet

  • What happens if I feel unsafe once my guest arrives?
    As the host of the apartment you shouldn't feel unsafe in your own place. If this were to happen we would like you to contact us as soon as possible.
  • If I have pets that need to be taken care of, how will I know the guest will take care of them?
    You can first of all write it in the description part of the apartment's profile. Guests who have a problem with this won't book your place. You can also send a message to the guests and make sure they are completely aware of this requirement.
  • How much interaction is required with my guest?
    That is up to you! Each host has their own ability, timetable and desire to help. However when guests arrive in a new and foreign country, it is easier if there's a local who can assist them or even show them around.
  • What am I expected to provide for my guest?
    You're expected to provide all the things you've mentioned on the apartment's profile as well as a warm, welcoming and friendly attitude - just think what you'd expect from a host if you were the guest yourself.
  • I have multiple listings. Can I move guests between them?
    No. The guest reserved and paid for a specific apartment. Other apartments mean different facilities (and sometimes rates) which might not meet the guest's criteria.
  • What do I do once my guest leaves?
    First make sure everything is in its place. If there's a problem, please contact us immediately. If everything goes very well, you can always write a good review about the guest.
  • How do reviews work?
    Reviews are a great way to create trust and safety. The more reviews a person gets the bigger the picture other users get of that user, whether it's a host, who's got a reservation from a guest and wants to know if that person is reliable, or a guest who wants to find out if the apartment's host is trustworthy and safe.
  • I received a negative review. Can I remove it?
    No, you cannot. Users (guests or hosts) can only remove a review they wrote themselves. The whole point of reviews is that it should reflect the truth. If a host gave a guest bad hospitality, other users should know about it, the same goes for hosts getting a "bad" guest. Please remember that a person usually doesn't write a negative review unless it's true.
  • How do I earn good reviews?
    By being a responsible and hospitable person who helps his guests and provides them what they need. Satisfied guests happily write good reviews and recommend a host to other people if they had a good experience. You can always ask your guest to write a review.
  • What if I don't have any reviews?
    It's still OK. Reviews are just an extra tool which helps guests to decide before booking, but there are other parameters such as price, apartment size and pictures which are just as important for the guest. If you still want good reviews, you can simply try to be a better host.