Cancellation Policies

Gay-ville allows hosts to choose among several standard cancellation policies that it will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking Cancel on the appropriate reservation.

Cash

  • Payment to the host is made by cash at the time of check-in.
  • Gay-ville service fee is paid at booking time using PayPal, credit card or debit card.
  • The Guest can cancel up to the last moment without paying the host any penalty. The Gay-ville service fee is not refunded.

Flexible

  • Payment of the total amount (including rental fees and Gay-ville service fee) is made at booking time using PayPal, credit card or debit card.
  • Payment is made to Gay-ville as a third party who holds the funds on behalf of the host.
  • Gay-ville pays the Host 2 days after check-in using PayPal.
  • The Guest can cancel up to 2 days prior to check-in to get a full refund of the rental fees. Gay-ville service fee is not refunded.
  • If the guest cancels less than 2 days before check-in the rental fee is not refunded and is paid to the host.
  • Gay-ville charges the host a 3% transaction fee from the total rental amount.

Moderate

  • Payment of the total amount (including host fees and Gay-ville service fee) is made at booking time using PayPal, credit card or debit card.
  • Payment is made to Gay-ville as a third party who holds the funds on behalf of the host.
  • Gay-ville pays the Host 2 days after check-in using PayPal.
  • The guest can cancel up to 7 days prior to check-in to get a full refund of the rental fees. Gay-ville service fee is not refunded.
  • If the guest cancels less than 7 days before check-in, the rental fee is not refunded and is paid to the host.
  • Gay-ville charges the host a 3% transaction fee from the total rental amount.

Strict

  • Payment of the total amount (including rental fees and Gay-ville service fee) is made at booking time using PayPal, credit card or debit card.
  • Payment is made to Gay-ville as a third party who holds the funds on behalf of the host.
  • Gay-ville pays the Host 2 days after check-in using PayPal.
  • Guest can cancel up to 30 days prior to check-in to get a full refund on the rental fees. Gay-ville service fee is not refunded.
  • Guest can cancel between 30 to 7 days prior to check-in to get a 50% refund on the rental fees. Gay-ville service fee is not refunded.
  • If the guest cancels less than 7 days before check-in, the rental fee is not refunded and is paid to the host.
  • Gay-ville charges the host a 3% transaction fee from the total rental amount.

Important to Know

  • Gay-ville service fee is refunded if the host declines the booking request.
  • A guest can change his mind and get a full refund, including Gay-ville service fee, if the cancellation is done prior to host approval.
  • Refunds usually take up to 72 hours to be processed. In rare cases it might take longer.
  • When a guest cancels an approved reservation, Gay-ville service fee is not refunded.
  • If the guest doesn't check-in, cleaning and extra fees (not including additional guests) are refunded, regardless of the cancellation policy.
  • If the host cancels a reservation, the guest will get a full refund (including Gay-ville service fee). The host may be charged a penalty of 10% of future reservations, depending on the case and history.
    In such cases, we will do our best to help the guest find other places instead.